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The relationship between the contractor and the client is a vital part of a tradesperson’s business. Strong relationships can lead to repeat business referrals, word-of-mouth marketing – all crucial elements to run a successful business in contracting.
If a customer is unable or unwilling to carry out the project themselves then they engage a contractor to carry the task for them. They usually sign an agreement that outlines how the work will be done and how it will be paid for and any procedures that may be required to change orders.
A solid contractor-client relationship begins with a clear and open communication. It is crucial to determine who will be the primary contact person and figure out the way your client prefers to communicate with you throughout the entire project. This way, you can be certain that the lines of communication are clear and miscommunications don’t occur.
It is also important to be transparent with your operation right from the beginning of the project. It is important to be clear about everything from equipment specifications and pricing to construction procedures, materials and compliance requirements can help establish trust with the client. If something does go wrong on the job, make sure to tell your client as soon as you can and give them the procedure for how you’ll fix the issue.
It is essential to communicate with your client throughout the course of the project to ensure that everything runs smoothly. This is the best way to ensure that they are happy with your work and continue to work with you on future projects.
